Refund Policy

This Refund Policy outlines the terms and procedures for requesting and processing refunds for products purchased from Dooney & Bourke via our official website (doaney.com). By initiating a refund request, you agree to comply with the provisions set forth below, which are aligned with our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The refund request is submitted within 60 days of product delivery.
  • The product is unused, in its original condition (with all tags attached, original packaging intact, and no signs of wear or damage).
  • The product is not a personalized, custom-made item or marked as “final sale” (final sale items are clearly indicated on the product page at the time of purchase).
  • The refund request is accompanied by a valid order number and proof of purchase (e.g., order confirmation email).

2. Refund Request Process

Follow these steps to initiate a refund:

  1. Request Return Authorization (RA) Number: Contact our customer service team via email at [email protected] to apply for an RA number. Please include your order number, product details, and reason for the refund in the email.
  2. Ship the Product Back: Package the eligible product securely, clearly mark the RA number on the outer packaging, and ship it to our headquarters address: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America.
  3. Cover Return Shipping Costs: You are responsible for return shipping fees unless the refund is due to a product defect, incorrect item shipment, or other error caused by Dooney & Bourke.
  4. Product Inspection: Upon receiving the returned product, our team will inspect it to verify eligibility. We will notify you via email once the inspection is complete.

3. Refund Processing Details

  • Processing Timeline: Approved refunds will be processed within 5-10 business days after the returned product passes inspection.
  • Refund Currency & Method: All refunds are issued in United States Dollars (USD) and credited back to the original payment method used for the purchase.
  • Non-Refundable Items: The original shipping cost (which is complimentary for all orders) is non-refundable. Any return shipping fees you incur (unless the return is our responsibility) will not be reimbursed.
  • Refund Delays: Delays in refund processing may occur due to factors such as payment processor handling times or bank processing cycles. We recommend contacting your payment provider if you do not receive the refund within the stated timeline.

4. Special Cases & Exceptions

  • Defective or Incorrect Products: If you receive a defective product or the wrong item (due to our error) within 30 days of delivery, contact us immediately. We will cover all return shipping costs and process a full refund or arrange a free replacement, whichever you prefer.
  • Late or Lost Returns: Dooney & Bourke is not liable for refunds if returned products are lost, damaged, or delayed during transit. We recommend using a trackable shipping service and retaining the shipping receipt for reference.
  • Partial Refunds: Partial refunds may be issued at our discretion for products that are eligible but have minor discrepancies (e.g., damaged packaging not affecting product quality). You will be notified of the proposed partial refund amount and reason before processing.

5. Contact Us for Refund Inquiries

If you have questions about the refund process, need assistance with your refund request, or want to check the status of an ongoing refund, please contact our customer service team:

  • Email: [email protected]
  • Mailing Address: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America

We strive to process all refund requests fairly and efficiently. Thank you for your understanding and support of Dooney & Bourke.