Contact Us

At Dooney & Bourke, we value your feedback, questions, and support needs. Whether you have inquiries about an order, need help with a return, want to learn more about our products, or have business-related questions, we’re here to assist you. Below are the most convenient ways to connect with us.

1. Email Support

Our customer service team responds to emails promptly and is ready to help with a range of needs:

  • General Inquiries: Questions about products, sizing, materials (e.g., Florentine leather, Signature fabric), or brand information.
  • Order Assistance: Track your order, update shipping details, or resolve issues with a recent purchase.
  • Returns & Refunds: Get help initiating a return (per our 60-day return policy) or checking the status of a refund (processed within 5-10 days).

Email Address: [email protected]

We aim to reply to all emails within 1-2 business days. Please include your order number (if applicable) in your message to help us assist you faster.

2. Mailing Address

For written correspondence, returns (with a valid Return Authorization number), or other physical communications, send mail to our headquarters:

Dooney & Bourke

214 Evergreen Terrace

Springfield, Illinois, 62704

United States of America

Note: For returns, please first contact us at [email protected] to request a Return Authorization (RA) number—this ensures your return is processed quickly and accurately.

3. Website Resources

For immediate help or self-service support, use these tools on our website (doaney.com):

  • Order Tracker: Log into your account to view real-time updates on your order status, shipping timeline (1-3 days processing, 6-12 days delivery), and tracking number.
  • FAQ Page: Find answers to common questions about shipping (free for all orders), returns, payment methods (all transactions in USD), and product care.
  • Account Portal: Manage your personal information, saved shipping addresses, and order history by logging into your Dooney & Bourke account.

4. Business Inquiries

For partnership opportunities, wholesale requests, press inquiries, or other business-related matters, please reach out via email at [email protected] with the subject line “Business Inquiry.” Our team will direct your message to the appropriate department.

We’re Here to Help

Your satisfaction is our priority. Whether you’re a long-time customer or exploring our collection for the first time, we strive to provide the same quality service that matches our handcrafted accessories. Thank you for choosing Dooney & Bourke—we look forward to connecting with you.