Shipping Policy

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Dooney & Bourke’s official website (doaney.com). By placing an order, you acknowledge and agree to the following shipping rules, which are aligned with our Terms of Purchase and other related policies.

1. Shipping Coverage

We offer shipping services to locations worldwide. Whether you are placing an order within the United States or internationally, our shipping terms apply uniformly, with no additional regional restrictions (except where prohibited by law).

2. Order Processing & Delivery Timelines

2.1 Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing time does not include weekends or holidays and may be extended slightly during peak shopping seasons (e.g., holidays, sales events).

2.2 Delivery Time

After order processing is complete, the estimated delivery time is 6-12 days. This timeline applies to both domestic and international orders, and no expedited shipping options are currently offered.

3. Shipping Fees

All orders enjoy free shipping worldwide. There are no additional shipping charges, regardless of the order value, product type, or delivery destination. The original shipping cost is non-refundable for returned orders (as shipping is complimentary).

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the address provided during checkout. This email includes a tracking number (if available) and instructions on how to monitor the delivery status via the shipping carrier’s platform. You can also track your order by logging into your Dooney & Bourke account on our website.

5. Shipping Address Requirements

  • You are responsible for providing an accurate, complete, and valid shipping address during checkout. We are not liable for delivery delays, non-delivery, or loss of products caused by incorrect or incomplete address information.
  • Address modifications are only possible before the order is processed. Once processing begins (after payment confirmation), we cannot guarantee address changes. To request an address adjustment, contact our customer service team immediately at [email protected].

6. Special Shipping Scenarios

6.1 Delays & Disruptions

We are not liable for delivery delays caused by factors beyond our control, including but not limited to:

  • Weather conditions, natural disasters, or public health emergencies.
  • Carrier service disruptions, customs clearance delays (for international orders), or transportation strikes.
  • Incomplete or incorrect address information provided by you.

6.2 Lost or Damaged Shipments

  • Risk of loss or damage to products passes to you upon the shipping carrier’s confirmation of delivery.
  • If you receive a damaged product or your order is lost in transit, contact our customer service team within 3 days of the expected delivery date. Provide your order number, tracking information, and relevant photos (for damaged items) for assistance. We will coordinate with the shipping carrier to resolve the issue, which may include arranging a replacement or processing a refund (per our Refund Policy).

6.3 International Shipping Notes

For international orders:

  • You may be responsible for paying customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and will be collected by the shipping carrier upon delivery.
  • Customs clearance procedures vary by country and may extend the actual delivery time beyond the estimated 6-12 days.

7. Contact Us for Shipping Inquiries

If you have questions about order processing, delivery status, or other shipping-related issues, please contact our customer service team:

  • Email: [email protected]
  • Mailing Address: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America

We strive to ensure timely and reliable delivery of your Dooney & Bourke products. Thank you for your understanding and patience.