Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products (including handbags, wallets, apparel, and other accessories, “Products”) from Dooney & Bourke via our website (doaney.com, “Website”). By placing an order on the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Website.

1. Acceptance of Orders

1.1 Order Submission & Confirmation

When you submit an order on the Website, you are making a binding offer to purchase the selected Products. We reserve the right to accept or reject your order in our sole discretion, including but not limited to cases where:

  • Products are out of stock or unavailable;
  • Product pricing or description contains errors (e.g., typos, incorrect formatting);
  • We suspect fraudulent activity (e.g., unauthorized payment methods).

You will receive an email confirmation once your order is accepted and processed. This confirmation does not guarantee immediate shipment (see Section 3 for shipping details).

1.2 Order Changes/Cancellations

Once an order is processed (i.e., after you receive the order confirmation email), changes or cancellations are not guaranteed. To request a change or cancellation, contact our customer service team immediately at [email protected]. We will notify you if the request is approved; if the order has already shipped, you must follow our return process (see Section 4).

2. Payment Terms

2.1 Currency & Pricing

All Product prices on the Website are displayed in United States Dollars (USD) and include applicable taxes (unless stated otherwise). We reserve the right to adjust prices at any time without prior notice, but price changes will not affect orders that have already been accepted and confirmed.

2.2 Payment Methods

We accept major credit/debit cards (e.g., Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated on the checkout page. By providing payment information, you confirm that:

  • The payment method is yours or you have authorization to use it;
  • The billing information you provide is accurate and complete.

2.3 Payment Security

Payment transactions are processed by trusted third-party payment processors (as described in our Privacy Policy) to ensure the security of your payment data. We do not store full credit/debit card details on our servers. If a payment is declined, your order will not be processed—you may need to update your payment information and resubmit the order.

3. Shipping & Delivery

3.1 Shipping Timelines

  • Order Processing: We typically process orders within 1-3 business days of receiving payment confirmation.
  • Delivery: After processing, delivery takes 6-12 days. This timeline applies to all orders (domestic and international) and no additional fees apply for shipping (all Products ship for free).

3.2 Delivery Responsibilities

  • We will ship Products to the address you provide during checkout. It is your responsibility to ensure the shipping address is accurate and complete. We are not liable for delays or non-delivery caused by incorrect address information.
  • Once Products are shipped, we will provide a tracking number (if available) via email. Risk of loss or damage to Products passes to you upon delivery (i.e., once the shipping carrier confirms delivery to your address).
  • We are not liable for delivery delays caused by factors beyond our control, such as weather, carrier disruptions, or customs hold-ups (for international orders).

4. Returns & Refunds

4.1 Return Eligibility

You may return Products for a refund or exchange within 60 days of delivery, provided that:

  • Products are unused, in their original condition (e.g., tags attached, original packaging intact);
  • Products are not personalized, custom-made, or final sale (final sale items will be clearly marked on the Product page).

4.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] to request a Return Authorization (RA) number. Include your order number and reason for return in the request.
  2. Package the Product securely, include the RA number on the package, and ship it to our headquarters address (214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America). You are responsible for return shipping costs unless the return is due to a defect in the Product or an error on our part (e.g., wrong item shipped).

4.3 Refund Processing

  • We will inspect returned Products upon receipt. If approved, refunds will be issued within 5-10 business days to the original payment method.
  • Refunds will be in USD and include the full purchase price of the Product (excluding any return shipping costs you incurred, unless the return is our responsibility).
  • Shipping costs for the original order are non-refundable (as original shipping is free for all orders).

5. Product Information & Warranty

5.1 Product Descriptions

We strive to provide accurate descriptions, images, and sizing information for all Products on the Website. However, we do not guarantee that Product colors, textures, or dimensions will be exact to in-person items (due to variations in device displays or manufacturing). If you have questions about a Product’s details, contact customer service before purchasing.

5.2 Quality & Defects

All Products are crafted with premium materials (e.g., Signature fabric, Florentine leather) and undergo quality checks. If you receive a defective Product (e.g., material flaws, craftsmanship issues) within 30 days of delivery, contact us immediately. We will arrange a free replacement or full refund, including return shipping costs.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Dooney & Bourke shall not be liable for indirect, incidental, special, or consequential damages (e.g., lost profits, inconvenience) arising from your purchase or use of Products;
  • Our total liability for any claim related to these Terms (e.g., defective Products, order errors) shall not exceed the total purchase price of the affected Products.

7. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will post the revised Terms on the Website. Your continued use of the Website or placement of orders after the revised Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms periodically.

8. Contact Us

If you have questions, disputes, or concerns related to these Terms of Purchase, contact our customer service team:

  • Email: [email protected]
  • Mailing Address: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America
  • Website: doaney.com