Privacy Policy

This Privacy Policy applies to your use of the Dooney & Bourke website (doaney.com, “Website”) and our related services (collectively, “Services”). We are committed to protecting your personal information and ensuring transparency about how we collect, use, store, and share data. By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

1. Information We Collect

We collect two types of information to provide and improve our Services:

1.1 Personal Information You Provide Voluntarily

You may choose to share personal information with us when you interact with our Website or Services, such as:

  • Contact & Account Information: Name, email address, phone number, shipping/billing address, and account credentials (e.g., password) when you create an account, place an order, or subscribe to updates.
  • Payment Information: Credit/debit card details, or other payment method data (e.g., PayPal information) when you make a purchase. Note: We do not store full payment card details—this information is processed by trusted third-party payment processors (see Section 3).
  • Communication Data: Content of messages you send to us (e.g., via email at [email protected]) or through our Website’s contact forms, including inquiries about orders, returns, or support.

1.2 Information Collected Automatically

When you visit or use our Website, we may automatically collect non-personal and personal information about your interaction, including:

  • Device & Usage Data: IP address, browser type, operating system, device model, screen resolution, and information about how you navigate our Website (e.g., pages visited, time spent, links clicked, referral source).
  • Cookies & Similar Technologies: We use cookies, web beacons, and pixel tags to enhance your experience (e.g., remembering your language preferences, retaining items in your shopping cart) and analyze Website performance. You can manage cookie settings through your browser (see Section 6).

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Process & Fulfill Orders: Verify your identity, process payments, ship products to your address, and send order confirmations or delivery updates.
  • Provide Customer Service: Respond to your inquiries, assist with returns/refunds (per our 60-day return policy), and resolve issues related to your account or purchases.
  • Improve Our Services: Analyze user behavior to enhance Website functionality, optimize product offerings, and develop new features that align with customer needs.
  • Personalize Your Experience: Tailor product recommendations, marketing communications (if you opt in), and Website content based on your browsing and purchase history.
  • Ensure Security: Detect and prevent fraud, unauthorized access, or other misuse of our Website and Services, and protect the confidentiality of your data.
  • Comply with Legal Obligations: Fulfill tax, accounting, or regulatory requirements, such as retaining order records or responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

  • Trusted Third-Party Service Providers: We work with vendors who perform services on our behalf, such as:
    • Payment processors (to handle payment transactions securely);
    • Shipping partners (to deliver orders to your address);
    • IT service providers (to maintain Website functionality, host data, or provide cybersecurity);
    • Customer support tools (to manage communications with you).These providers are only allowed to use your information to fulfill their tasks for us and are required to protect your data.
  • Legal Requirements: We may disclose your information if required by law (e.g., a court order, subpoena) or to protect our rights, property, or the safety of our customers or others.
  • Business Transfers: If Dooney & Bourke undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction—we will notify you of any such change in control of your data.

4. Your Rights Regarding Your Information

You have the right to control your personal information, including:

  • Access & Correct: Request a copy of the personal information we hold about you, or ask to update/correct inaccurate data.
  • Delete: Request the deletion of your personal information (subject to legal or business retention requirements, such as order records needed for tax compliance).
  • Withdraw Consent: If you previously opted in to marketing communications, you can unsubscribe at any time (e.g., via the “unsubscribe” link in emails, or by contacting us).
  • Restrict Use: Request that we limit how we use your information (e.g., if you dispute the accuracy of your data).
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (for transfer to another service provider, where applicable).

To exercise these rights, please contact us at [email protected] or via mail at our headquarters: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America. We will respond to your request within a reasonable timeframe.

5. Security of Your Information

We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission and storage;
  • Access controls that limit who within our organization can view your data;
  • Regular audits and updates to our security systems to address emerging risks.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you of any breach of your personal information that requires action under applicable law.

6. Cookies & Similar Technologies

Cookies are small text files stored on your device when you visit our Website. We use two types of cookies:

  • Necessary Cookies: These are required for the Website to function (e.g., remembering items in your shopping cart). You cannot disable these cookies through your browser.
  • Analytics & Marketing Cookies: These help us understand how users interact with the Website (e.g., Google Analytics) and deliver personalized marketing. You can disable these cookies by adjusting your browser settings (note: disabling them may affect your Website experience).

To manage cookies, follow the instructions provided by your browser (e.g., Chrome, Firefox, Safari). You can also clear existing cookies from your device at any time.

7. Children’s Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete that information immediately. Parents or guardians who believe their child has provided us with information can contact us to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will post the revised Policy on our Website (doaney.com) with a clear notice of the update. We encourage you to review this Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

  • Email: [email protected]
  • Mailing Address: 214 Evergreen Terrace, Springfield, Illinois, 62704, United States of America